Terms & Conditions

General

This website www.Drcarl.com.au is operated by
Drcarl.com.au pty ltd


ABN: 55 607 368 436


5/42 Owen creek rd
Forest glen
QLD Australia 4556


Phone: +61 7 5456 2021
Email: [email protected]

By using this website or purchasing products from drcarl.Com.Au pty ltd you agree that you are not doing so for the purposes of taking any legal action against us and you agree to be bound by the following terms and conditions and submit to the laws of Queensland and Australia.


Drcarl.Com.Au pty ltd does not accept any liability for any omissions or errors or losses that occur due to the use of this website or from the purchase or use of any goods obtained from drcarl.Com.Au pty ltd.

Payment Methods

We accept visa and mastercard payment in australian dollars.
Credit card payments are processed securely by eway payment gateway.
We also accept payment by direct bank deposit.

Security

This website uses industry-standard 128 bit ssl encryption.

Delivery

Most orders are despatched by the following business day and many within the same day. If a product is placed on backorder we will contact you with an approximate time frame for delivery. You will also be given the option to select a suitable alternative or cancel the purchase of that item if you desire.


Once delivered to your address, all orders are your responsibility (whether or not someone is home to accept collection). If you have given us or the delivery company (such as Australia Post) "Authority to leave" you are confirming that it is safe to leave the item at your premises if no one is home, and we cannot accept any responsibility for loss, theft or damage once delivered).


Please note that under Australia post rules effective from 2 April 2017, you will be deemed to have given "Authority to leave" if the post office staff member believes it is safe to do so unless you expressly opt-out. If you do not want the parcel left if no one is available to sign for it, please write "Do not leave without signature" in the comments box during checkout.

International Delivery

Local authority customs taxes, charges and regulations are the responsibility of the purchaser. Drcarl.Com.Au pty ltd will not be responsible for any extra charges or goods seized by local customs.

Pricing

Prices quoted are in australian dollars and include gst (tax).


For orders with an international delivery address the gst (tax) will be removed during checkout.
Prices are subject to change without notice.


We reserve the right to decline to fill or cancel any order for any reason (including in the case of pricing errors)
If we cancel an order we will advise you prior to the dispatch of goods. And refund any money you've paid in full.

Returns & Refunds

If you are not 100% happy in any way with your purchase then you can return the goods for a full refund less the cost of postage.


Goods must be returned in original unopened saleable condition.


Goods must be received within 30 days of sale.


We will cover the postage cost for any returns that are the result of our error such as receiving a defective or incorrect item, otherwise the return postage costs will be the responsibility of the customer.


If you need to return goods, you must contact us at [email protected] prior to returning the goods to obtain approval and further instructions.

Privacy Policy

Drcarl.Com.Au pty ltd respects your private information and will not disclose your personal details to any third party unless compelled to in order to comply with a legal requirement. By registering your email with us, either when you make your first purchase, or when you provide your email address to us using a subscribe or another form on our website, you agree that we may contact you with marketing, sales, informational and other messages, including our regular electronic newsletters.

 

You can unsubscribe from our newsletters any time using the link located on the email or by emailing [email protected] or by contacting customer service. 

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