About Us
We are based on the Sunshine Coast, QLD, Australia. You can be absolutely sure you are buying 100% genuine approved veterinary products when you deal with Vet Products Direct.
Deal with the professionals.
Vet Products Direct is a company of veterinary surgeons, vet nurses and skilled warehouse staff. We have been providing high quality professional pet and animal products in conjunction with professional advice since 1998.
Customer Service Champions
Vet Products Direct is justifiably proud of its Customer Service professionals. We are the only online Australian Pet Company to have calls answered by fully qualified and experienced Veterinary Nurses.
Whether you need professional product information on which product is suited to your pet, or how to use a specific product, our team either has the answers or will find them for you.
Remember, your questions will be answered by a trained and dedicated Veterinary Nurse.
So you can feel confident in both the advice you receive and the products you are seeking. Our call centre is open Monday through Friday from 9:00am-5pm Queensland time. For Australian and International contact options please refer to the Contact Us page.
Your Customer Service Team
Whether you call us or order over the web, you can be assured that you are dealing with fully qualified and dedicated customer service representatives.
When Kerry is not helping VPD customers with their enquiries, she loves to spend time with her cats and socialise with friends. One of her favourite things to do is share a meal with her friends. Kerry can often be found strolling along the walkways near her home enjoying the fresh sea air. She spends her free time reading, cuddled up with her cats.
Kerry
Qualified Veterinary Nurse
Robyne is a bit of an eco-warrior, and loves to get out on weekends and do her bit for the environment. She relishes any opportunity to explore nature and has 2 pets - Rosie, a 7 year-old Wire-Haired Jack Russell cross adopted from the RSPCA, and a beautiful 28 year-old Palamino mare named Tara that was bred by Robyne.
Robyne
Customer Service
Lover of all things organic, Brigitta is always up for a chat and takes great pride in ensuring her team delivers outstanding service. She bakes a delicious gluten-free cheesecake, enjoys a good salt lamp or two, and adores her family, especially her German Shepard Odin and cat Dakota.
Brigitta
Customer Service Manager
When she isn't ensuring ideal outcomes for VPD customers, Rhiannon studies part time at university and loves to spend her free time curled up with a book or tending to her household plants. She owns a handsome Husky cross Kelpie named Mako.
Rhiannon
Customer Service
With a Certificate III in Animal Studies as well as other qualifications, Teearn is a wealth of knowledge about pets. She loves to spend time with her Beagle, Luna, trying new food or going on road trips. Teearn has also trained assistance dogs for special needs children and is mad about dogs.
Teearn
Customer Service
Customer Reviews
"Signed up to the VPD club and haven't looked back since with awesome discounts on great products."
Kyron Singleton | Google Review
"Excellent products, excellent service. Trustworthy and dependable. Run by vets which makes the difference."
Joel Bohm | Google Review
"This is the best place for all pet supplies with un-beatable prices, The VIP programs offers even more savings on everything."
Nathan King | Google Review
"Quick and reliable order. really good saving if you signup for VPD Club member. My dog is happy customer."
Bernadettte Ellisha | Google Review
Really love the VPD club..... great discounts...
Scot McAllan | Google Review
Dr Mark answers your questions about the new VetProductsDirect website
VetProductsDirect has recently launched a new website and many of you had questions about our new system. Dr Mark Perissinotto BVSc, head veterinarian at VetProductsDirect, has taken the time to create this video answering some of the most commonly asked questions. We'll be creating more videos soon with instructions on how to use the new website. Thanks for choosing VetProductsDirect.
VIP Club
Looking after our pets is so important, but it can get really expensive. VIP Club is the easy way to get all your pet supplies at dramatically reduced, member-only prices from Vet Products Direct. Club members get instant savings on every product and free advice from our vets and vet nurses, so you'll get exactly what you need to care for your pets. For the best advice and price on all your pet's needs, join VIP Club today.
As you know Vet Products Direct has a long history of innovation when it comes to supplying consumers with the pet products they need, at the right prices. We were the first, and we are still the best.
Dr Carl is all about making pet care easy for you!
Originally founded by registered Veterinarian Dr. Carl Hockey, DrCarl.com.au is a family-run business based in Queensland, Australia.
Our vision is to make pet care easy to understand, easy to access, and affordable.
When you shop with DrCarl we aim to provide the highest standard of service whilst delivering top-quality products to pet owners worldwide.
Why Shop With Dr Carl?
100% Satisfaction Guaranteed
Shop with confidence with easy 30 day returns.
Australian Owned
& Operated
Friendly customer service based in QLD, Australia.
Everyday
Low Prices
Affordable for everyone with flat rate $7.95 shipping.
Expert Advice
Made Accessible
Stay informed with our blog, covering all aspects of pets.
Hear What Our Customers Have to Say
"Very happy with my first order. Cheapest price around and I did my searches including ebay. Easy to order. Delivered within two days. Excellent work Dr Carl online!"
Delphine Hannigan | Google Review
"Longtime customer and am always very pleased with the consistently low prices, top quality products and great service. Can't fault these guys and highly recommend them."
Thalia Pennisi | Google Review
Best price, efficient communication and prompt delivery. Thank you!
Ann Duffy | Google Review
"I am blown away by the service recieved from the team behind Dr Carl Online. You can clearly tell they are really committed to the satisfaction of their customers, great followup and responsive communication."
Jill Eckhart | Google Review
"My phone contact with Dr. Carl's reception was so helpful & informative. My delivery was spot on as always, packed so well & delivered within a few days. Thank you once again."
Judith-Ann Zacka | Google Review
"Web site very user friendly, great prices and great communicating on the tracking of your parcel, I’ma very happy customers and so are my boys Thanks Dr Carl & team."
Linda Moore | Google Review
"My first purchase from this company and will definitely buy from Dr Carl's again. Good price and very fast delivery Thank You"
Megan Ritchie | Google Review
Highly recommended, excellent service , super fast postage ,great prices for products.
Sheldon Kuhne | Google Review