Customer Update | COVID19

7 JANUARY 2022
Important Shipping Update for NSW, VIC, WA, SA

Unfortunately, Australia Post, Aramex (formerly called Fastway), and other delivery companies are reporting increased delays caused by the recent surge in Covid cases throughout Australia. Some delivery companies have been forced to close or reduce the capacity for some delivery hubs, which affects delivery times, particularly in Melbourne, Sydney, Perth, Adelaide, Geelong, and Bendigo. 

We continue to dispatch the majority of our orders within 1–3 business days but of course, with the current pandemic restrictions, all locations are unfortunately affected by delivery delays. Our stock levels remain high for most products, but we are experiencing shortages and out-of-stock issues for some products. 

Please know that we will continue to do all we can to ensure you receive your order as quickly as possible but we appreciate your patience and understanding that this is completely out of our control.

You can visit the Australia Post website - auspost.com.au for the latest information on impacts across their network. If you have any questions about your order, please contact our customer service team 

 

 

2 September 2021
Important Shipping Update for NSW, VIC, ACT

As you may have heard, last night (1 September) Australia Post advised that they will be temporarily pausing all Parcel Post collections from eCommerce retailers in NSW, ACT, and VIC from 7 am Saturday 4 September until 7 am Tuesday 7 September. Collections will continue in all other states and territories. 

We are fully stocked and continue to dispatch the majority of our orders within 1–2 business days but of course, with the current pandemic restrictions, all locations are unfortunately affected by Australia Post delays.

As we ship from multiple locations, this latest announcement may add an additional day or two to the delivery of your parcel if you live in NSW, ACT, and VIC. 

Please know that we will continue to do all we can to ensure you receive your order as quickly as possible but we appreciate your patience and understanding that this is completely out of our control.

You can visit the Australia Post website - auspost.com.au for the latest information on impacts across their network. If you have any questions about your order, please contact our customer service team.