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Terms and Conditions


This website www.drcarl.com.au is operated by

DrCarl.com.au Pty Ltd
ABN 55 607 368 436
5/42 Owen Creek Rd
Forest Glen
QLD Australia 4556
P: +61 7 5456 2021
E: [email protected]

By using this website or purchasing products from DrCarl.com.au Pty Ltd you agree that you are not doing so for the purposes of taking any legal action against us and you agree to be bound by the following terms and conditions and submit to the laws of Queensland and Australia.

DrCarl.com.au Pty Ltd does not accept any liability for any omissions or errors or losses that occur due to the use of this website or from the purchase or use of any goods obtained from DrCarl.com.au Pty Ltd.

Payment Methods

We accept Visa and MasterCard payment in Australian dollars.
Credit Card Payments are processed securely by eWay Payment Gateway.
We also accept payment by direct bank deposit.


This website uses industry-standard 128 bit SSL encryption.


Most orders are despatched by the following business day and many within the same day. If a product is placed on back order we will contact you with an approximate time frame for delivery. You will also be given the option to select a suitable alternative or cancel the purchase of that item if you desire.

All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection). If you have given us or the delivery company (such as australia post) "authority to leave" you are confirming that it is safe to leave the item at your premises if no one is home, and we cannot accept any responsibility for loss, theft or damage once delivered).

Please note under australia post rules effective from 2 april 2017, you will be deemed to have given "authority to leave" if the post office staff member believes it is safe to do so unless you expressly opt out. If you do not want the parcel left if no one is available to sign for it , please write "do not leave without signature" in the comments box during checkout.

International Clients

Local authority customs taxes, charges and regulations are the responsibility of the purchaser. DrCarl.com.au Pty Ltd will not be responsible for any extra charges or goods seized by local customs.


  • Prices quoted are in Australian dollars and include GST (tax).
  • For orders with an International delivery address the GST (tax) will be removed during checkout.
  • Prices are subject to change without notice.
  • We reserve the right to decline to fill or cancel any order for any reason (including in the case of pricing errors) 
  • If we cancel an order we will advise you prior to the dispatch of goods. and refund any money you've paid in full

Returns and Refund Policy

If you are not 100% happy in any way with your purchase then you can return the goods for a full refund less the cost of postage.

  • Goods must be returned in original unopened saleable condition.
  • Goods must be received within 30 days of sale.

We will cover the postage cost for any returns that are the result of our error such as receiving a defective or incorrect item, otherwise the return postage costs will be the responsibility of the customer.
If you need to return goods for whatever reason you must contact us at [email protected] prior to returning the goods to obtain approval and further instructions.

Privacy policy

drcarl.com.au pty ltd respects your private information and will not disclose your personal details to any third party unless compelled to in order to comply with a legal requirement. by registering your email with us, either when you make your first purchase, or when you provide your email address to us using a subscribe or other form on our webstie, you agree that we may contact you with marketing, sales, informational and other messages, including our regular electronic newsletters (don't worry, you can unsubscribe from our newsletters any time using the link located on the email or by emailing [email protected]).

Auto Reordering

If you select the auto reordering option at checkout, you agree that you will keep your credit card current and in good standing and you authorise us to debit your credit card and ship the product you've selected in accordance with the auto reorder schedule until such time as you notify us that you wish to cancel the auto-reorder. If for any reason your card is not charged or we do not receive payment for any order shipped to you, you agree that you will pay the retail price for the products and the applicable shipping fees on demand and you authorise us to make a debit to your credit card for that amount.

You acknowledge that products which are the subject of a temporary price reduction (with or without coupon), which are accompanied by a gift with purchase or which have other promotional activity (e.g buy one get on free, or buy 12 pay for nine etc) may not be included in an auto-reorder schedule that extends beyond the time that benefit is available. You also acknowledge that if a product you place on an auto-reorder schedule is subsequently the subject of a temporary price reduction or discount or otherwise is subject to some promotional activity or benefit, the promotional activity or benefit will not apply to your order. If the everyday price of a product in your auto-reorder schedule increases or decreases, you will be charged the applicable everyday price at the time your order is shipped.

You accept that we may not be able to fill your auto-reorder in the time specified or at all for many reasons including stock unavailability, payment failure (including payment failure due to insufficient funds on card, technical or other issues on the part of your card issuer, our payment processor or our own systems) or other reasons outside our reasonable control. You release us from any liability due to any failure to deliver products in accordance with your auto-reorder schedule or at all for any reason whatsoever and to the extent that we do have any liability, you agree that our liability is limited to the return of any amounts charged to your account for products not delivered.  We will make reasonable attempts to contact you using the email you have provided us on your account to advise you if this happens but we have no obligation to do so and we accept no liability for any failure to contact you.

You agree that we may suspend or terminate any auto-reorder schedule (or the auto-reorder system generally) for any reason we see fit and with or without notice. We will make reasonable attempts to contact you using the email you have provided us on your account to advise you if this happens but we have no obligation to do so and we accept no liability for any failure to contact you.


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