COVID-19 Update

Delivery Delays Warning | 17 April 2020

Unfortunately, because of the pandemic restrictions, Australia Post and courier services are advising all consumers within Australia to expect significant delays in the delivery of parcels and mail of up to an additional 1 to 2 weeks.

These delays impact all retailers and all deliveries in all locations. Actually delivery times may vary, but orders that previously arrived in less than a week may now take 2-3 weeks or more.

Even Express Post is experiencing delays and you should not expect overnight delivery of express post parcels.

If you live outside Australia, unfortunately we have been advised that delivery may be up to 4 weeks longer than usual due to additional hygiene controls and reduced air and road traffic, so you may need to allow up to 6 weeks for your order to arrive.

We continue to dispatch orders as quickly as possible (usually same day or following business day) and orders are getting delivered, but it will take longer than usual and we recommend you factor these delays into your ordering schedule. We appreciate your patience in this difficult time.

To our valued customers,

Note From Australia Post | 16 March 2020

Australia Post is taking action to help protect the health and safety of our staff and customers in relation to the spread of coronavirus COVID19.

From today, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

Australia Post is committed to continuing delivery throughout our network and as any disruptions resulting from Coronavirus occur, we will keep customers updated.

For more information, click here.

Update | 15 April 2020

We have been advised by the postal and courier services that significant delays are being encountered due to the Covid 19 Pandemic and currently there is no expected time frame for resolution of those delays.

Some customers are reporting that some orders are taking 2 or even 3 weeks longer to be delivered than usual.

Unfortunately, this is completely outside our control and we appreciate your patience in this difficult time.

Please refer to our delivery guarantee for additional important information regarding the effect of the Covid 19 Pandemic.